Terms & Conditions

Read the Terms & Conditions for OSADA OSADI. Learn about our policies regarding purchases, usage, and the guidelines for our plant-based skincare products.

Last Updated: Thursday, 14th Nov 2024

Welcome to OSADA OSADI. By accessing and using our website, purchasing products, or engaging with our content, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions ("Terms") govern the use of our website, products, and services, provided by PT. OSADA OSADI NUSANTARA ("we", "our", "us"). By browsing or purchasing on our site, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

If you do not agree with these Terms, please refrain from using our website.

2. Company Information

OSADA OSADI is a company based in Bali, Indonesia. Our registered address and business information are as follows:

Business Name: PT. OSADA OSADI NUSANTARA

Address:

Perumahan Telaga Asri, LT. 2 - Blok E Serongga, Kabupatan Gianyar, Bali, Indonesia

Email: osadaosadi@gmail.com

Phone: +62 821 4668 0088

Website: www.osadaosadi.com

3. Product Information

We strive to ensure that all product descriptions, prices, and images on our website are accurate. However, we cannot guarantee the accuracy of all information, as minor variations in color or details may occur due to the natural composition of our botanical ingredients.

Our products are plant-based and formulated according to the cosmetic safety standards, but individual results may vary.

4. Ordering and Payment

4.1 Placing Orders

By placing an order through our website, you agree to purchase the products at the listed price, subject to availability. We reserve the right to reject or cancel any order at our discretion, including but not limited to cases of incorrect pricing or inventory issues.

4.2 Payment Methods

We accept the following payment methods:

Credit/debit cards (Visa, MasterCard, American Express)

All transactions are securely processed. Please note that your payment will be processed in Indonesian Rupiah.

5. Shipping and Delivery

5.1 Shipping Policy

We offer both domestic and international shipping. Shipping charges will be calculated at checkout based on the destination and the weight of the products. We aim to process and ship orders within 7 working days after receipt of payment.

International Orders:

Currently we do not accept international orders via website, please contact our email via osadaosadi@gmail.com or whatsapp text +62 821 4668 0088 for specific case orders internationally. We will not be responsible for any import taxes/duties.

5.2 Delivery Times

Delivery times may vary based on your location and shipping method chosen. We are not responsible for delays caused by external shipping carriers or "force majeure"” cases.

6. Returns and Refunds

6.1 Return Policy

We are committed to customer satisfaction. If you receive a damaged or defective product, please contact us within 7 days from the date of receipt for a return authorization. To be eligible for a return, the product must be unused and in its original packaging. Orders after 24 hours of order submission cannot be cancelled.

6.2 Refund Process

Once we receive your returned product and verify the issue, we will process your refund. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

6.3 Return Shipping Fees

Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.

7. Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized access to your account.

8. Intellectual Property

All content, logos, trademarks, and materials on this website are the property of PT. OSADA OSADI NUSANTARA and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any materials from this website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, PT. OSADA OSADI NUSANTARA shall not be held liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use our products, services, or website.

We do not guarantee the effectiveness of our products, as results may vary based on individual circumstances.

We advise to always patch test on your skin before using our items, and read the “how to use ” directions prior to using the products, some products are not safe to be used for children under the age of 5.

We will not be liable/responsible for any allergic reactions or damaged skin, hair, organs and/or other body parts. Please read the ingredients list carefully and consult your physician before using our products. Products are used at your own discretion. Customers should be knowledgeable of any allergies or conflict with any prior health conditions.

10. Force Majeure

We will not be held responsible for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or disruptions in supply chains.

11. Changes to Terms

PT. OSADA OSADI NUSANTARA reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for any updates.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising out of or in connection with these Terms shall be resolved by the courts located in Bali, Indonesia.

13. Privacy Policy

By using our website, you agree to our Privacy Policy, which governs the collection and use of your personal information. For more details, please refer to our Privacy Policy https://osadaosadi.com/policies/privacy-policy

14. Contact Us

If you have any questions or concerns about our Terms and Conditions, please contact us at: